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Frequently asked questions

We have put together some of our frequently asked questions - or as we like to call them "friendly asked questions" - and their answers. So that you are always up-to-date, we make sure to provide you with the latest information. 

Arrival and departure

How do you reach the hotel?

Car 

Entering the address of Hotel Stadt Kufstein - Arkadenplatz 1 (the parking garage address is Praxmarerstraße 3), 6330 Kufstein, will take you to your destination. After taking the Kufstein-Nord | Kufstein-Süd autobahn exits or arriving at the city entrance via the state or federal highway, signs will indicate how to reach the hotel. The hotel is located in the middle of a pedestrian zone.

Parking | Please read our section on PARKING | BUS & E-CAR PARKING – INFORMATION
Our GPS data | latitude: 47.58218, longitude: 12.17187

Need help finding the Arkadenplatz garage? Here you will find out route planner:

Route planner

Train | ÖBB and DBB

At the German-Austrian border station in Kufstein, Südtiroler-Platz 3, train types such as Railjet, Eurocity, Intercity, Nightjet, Regional-Express, and Meridian stop at one-hour and two-hour intervals. The Tyrol S-Bahn, express trains, and corridor trains also stop at this train station. The ÖBB (Austrian Federal Railways) and DBB (German Federal Railways) meet at the border here. You can also use services such as the park-and-ride facility, elevators to the platforms, taxis, as well as regional and city buses.

Info on schedules

Kufstein city bus

City bus line 1 will take you from the Kufstein train station right to the hotel - take the "Bezirksgericht" (district court) stop. The Kufstein city bus is always a reliable chauffeur. Bus lines 1, 2, and 3, which run through the entire city area, are environmentally-friendly and handicap-accessible. Recreational destinations such as the Kaiserlift and Kaisertal hiking area can be quickly, reliably, and effortlessly reached.

Schedule & rates

Plane

We organize transfers for the Innsbruck airport (INN ca. 80 km), Salzburg airport (SZG ca. 100 km), and Munich airport (MUC ca. 130 km). Just let us know the flight number, the exact arrival time at the respective airport, the exact name, and number of people. Your driver will be awaiting you in the arrival terminal of the airport with sign with your name on it. Upon request, we will be happy to provide you with information on current transfer costs to and from your respective airport.

Parking

Parking

Convenient parking is available in the public garage "Arkadenplatz Zentrum Garage" (Praxmarer-Straße 3) with 300 parking spaces, and it is open 24 hours.  

Hotel guest parking

On the 1st floor of the parking garage, well-lit, family-friendly parking spots are designated for hotel guests. You can conveniently reach the lobby of the hotel via direct access to the hotel elevator. For hotel guests, a day ticket for the garage is € 10 for a one-time exit during the duration of your stay. You will receive the exit ticket at our hotel reception desk. 

Individual ticket

If you plan the exit the garage several times, the fee is € 1 for every half hour. Surrounding parking spots and short-term parking zones are subject to fees.  

WC facility

The Arkadenplatz is equipped with a public, barrier-free WC facility. 

IMPORTANT. At the entrance to the hotel coming from the Arkadenplatz | Zentrum Garage – Praxmarer-Straße, there is a designated loading and unloading lane with a sign for trucks and buses. Even though this looks like an inviting spot for parking, parking is unfortunately not allowed here even for a short time. Our hotel can't provide help from the local police with regard to illegally parked cars that receive tickets. The hotel will not assume costs for guests and visitors who receive tickets. Any possible inconsistencies or confusion with parking signs is the responsibility of the driver.  

Bus parking

At the entrance to the hotel coming from the Arkadenplatz | Zentrum Garage – Praxmarer-Straße, there is a designated loading and unloading lane with a sign for trucks and buses. If available, this "bus lane" can be used for free by buses when groups of guests are getting on or off the bus and for the loading and unloading of luggage. Afterwards, buses can park in a bus parking spot. In addition, this lane marked for buses can also be used by buses for parking for arrivals on Friday and departures on Sunday from 6:00 pm to 8:00am the following day. 

Our hotel can't take reservations for this bus lane for the above-mentioned purposes. It is also not possible for the hotel to place barriers in this lane or notices of bus schedules. The hotel office team can request parking permission from the city police if provided with written information in a timely manner by travel bus businesses or authorized travel bus chauffeurs and travel guides. The city police will check to make sure there are no possibly conflicting activities such as events. If permissible, the city police will grant approval for the parking of buses for arrivals and departures during the above-mentioned times and charge € 15 per each permission that is granted, which will be added to the hotel bill. 

We will add this fee to the total bill, or it can be paid by the travel bus chauffeur or travel guide upon arriving at the hotel (credit card or cash).  

Free alternative

Take advantage of the opportunity to park travel buses in one of the two bus parking lots that are accordingly marked with a sign. 

  • Wechselberger bus parking | free, navigation address Salurner-Straße 2, 6330 Kufstein | Capacity: 7 buses | Distance from the hotel in the city center: ca. 5 min.
  • Fischergries bus parking | free, navigation address Fischergries 26, 6330 Kufstein
    Capacity: 6 buses | Distance from the hotel in the city center: ca. 5 min., ca. 300 to 400 meters 
  • WC facility | public, barrier-free, situated on the Inn promenade – across from the municipal utilities office complex. Navigation address for your smartphone Fischergries 3, 6330 Kufstein

E-car parking with charging stations

If you are traveling by an environmentally-friendly e-car, there is a charging station on the 1st lower lever of the parking garage "Arkadenplatz | Zentrum Garage". Wallbox 1x22 kW or 2x11 kW, type 2 plug, AT*HTB*E1002231

Charging stations

When are the check-in and check-out times at the hotel?

Check-in | from 3:00 pm
Check-out | by 10:00 am

Are early check-in and late check-out possible?

YES | Based on availability and for an extra fee, an early check-in (before 3:00 pm) and a late check-out (after 10:00 am) are possible. Otherwise, we will be happy to store your luggage in our storage room (based on availability). If you would like to check in to your room on your arrival day early but an early check-in is not available, we recommend that you reserve the night prior to your arrival. Please discuss this possibility with our front office team. 

Hotel

Is the hotel air conditioned?

PARTLY | Three conference and seminar rooms are equipped with an air conditioner. Otherwise, we have not installed air conditioning in the hotel complex due to environmental reasons. It is possible to open windows in the Master suites, Superior rooms, and Superior single rooms. 

Is smoking allowed in the hotel?

NO | Smoking is not allowed in the hotel.

How many rooms does the hotel have?

73 | Hotel Stadt Kufstein has a total of 73 rooms including the Master suites, Superior rooms, and Superior single rooms. You can find details on the room categories here.

Are barrier-free rooms bookable?

YES | The hotel has 2 barrier-free rooms for people with handicaps. These rooms are comfortably arranged with all the amenities so that occupants will not need outside help. Minimizing physical obstacles for the physically challenged was the goal for the bathroom planners. The planners also took into account the special needs of those in wheelchairs. For those of an advanced age and those with physical impairments, comfort and safety were of utmost importance. In our barrier-free rooms with an area of over 34 m², the doors have a minimum width of 90 cm.

The sink, shower stall, and WC can be easily and safely reached. A higher WC, the slip-resistant bathroom floor, and the threshold-free access to the shower stall, which is flush with the floor, make the bathroom comfortable and convenient. The bathroom counter with sink allows a wheelchair to roll under it thus providing leg room. The bathroom mirror is also well-positioned. Rails and other support systems top off the amenities. Optimal lighting in the bathroom supports the visually impaired. An extractor fan in the bathroom removes moisture from the air.

Thanks to the room size and practical amenities, these 2 rooms qualify as handicap-accessible suites. The barrier-free hotel elevators take guests from the underground garage to all hotel floors including the breakfast area and conference rooms.  

The Kufstein lounge and Café . Bar . Bistro . elephant are on the ground floor, and the wellness oasis and fitness room are usable - with some assistance in parts. 

Are dogs / pets allowed in the hotel?

YES | In general. Since we are not able to accommodate too many pets in the hotel at the same time, we ask that you register your dog/pet when making a booking. Your dog/pet must be on a leash in the hotel area. Cost per day and pet | € 12 not including food. Final cleaning fee € 15.

When was Hotel Stadt Kufstein opened and how is it spatially arranged?

2013 | Hotel Stadt Kufstein was rebuilt and refurbished in 2013.  

On the ground floor, you will find the main entrance and night entrance area to the hotel lobby as well as elevators to floors 1-4 and the underground garage. 

Since 2020, the back office has been the hotel management's office. On this hotel level, the Kufstein lounge is reachable with a separate entrance.   

On the 1st floor, you will find the breakfast room with atrium and access to the terrace. The "Frauenfeld", "Rovereto", and "Langenlois" seminar rooms including WC facilities are also situated here.  

The Master suites, Superior rooms, and Superior single rooms are on floors 2, 3, and 4. The wellness oasis on the 4th floor offers a sauna, steam bath, and infrared cabin as well as a room for working out and fitness. Relaxation zones, shower, WC, and access to the small terrace top off the offer on this hotel level.

Wellness & fitness

Are the wellness and fitness areas open?

YES | The wellness area with Finnish sauna, steam bath, and infrared cabin including relaxation rooms is open daily from 4:00 to 10:00 pm. The daily opening times of the fitness room are from 8:00 am to 10:00 pm. The provision of these rooms does not constitute a right to use thereof. 

Are there dress regulations for the wellness and fitness area?

YES | We recommend unclothed use of the sauna, steam bath, and infrared cabin. These areas are non-clothing areas. In the relaxation zones, we ask that you wear a bathrobe and use a towel. Tennis shoes and sports clothing are appropriate for the fitness room. Towels are available in the wellness and fitness area. 

Are children allowed to use the wellness oasis and fitness room?

YES | Guests 14 and older are allowed to use these rooms in the company of a parent or guardian during the opening times of 8:00 am to 4:00 pm or 4:00 pm to 10:00 pm. We ask that all guests respect the need for quiet in the relaxation rooms. 

Are mobile phones allowed in the wellness and fitness area?

YES | With the volume turned off. We respect guests' needs for peace and quiet in these areas. We ask that you put your smartphone or mobile phone on silent. 

Location

Where exactly is Hotel Stadt Kufstein located?

In the ♥ of the city | and thus in the city center. The address is Arkadenplatz 1, 6330 Kufstein. Hotel Stadt Kufstein is in a central location in the middle of the pedestrian zone. You can enjoy a peaceful night's sleep without traffic noise. You can park your car in the Arkadenplatz | Zentrum Garage, and from here, you have direct access to the hotel lobby by the hotel elevator. 

Can I still be mobile during my stay without a car?

YES | Whether with or without a car. There are many options available on-site. Awaiting you is a vast network of transportation and event buses. Bus and train schedules are coordinated with one another. 

With the guest card for Kufsteinerland, you can use public transportation and select event buses within the Kufsteinerland region for free. Follow this link for Kufsteinerland – you will be delighted.

BEECARS | E- car sharing

The environmentally-friendly alternative to your own car with uncomplicated reservation and booking of a car from the Beecar fleet by smartphone or PC including virtual Beecar key on your smartphone. 

  • Environmentally-friendly | You can drive on 100% electricity without exhaust fumes and noise.
  • Affordable | With attractive rates
    | For every 10,000 km driven, we will finance a colony of bees for the Kufstein beekeeping association.

ADVANTAGE | You can park your Beecar in the Arkadenplatz | Zentrum Garage and have direct access to the garage with the hotel elevator. Unlock your Beecar with a virtual key and enjoy mobile freedom. After your environmentally-friendly excursion, park your Beecar in the garage and fuel up with electricity at the charging station. More details

Where is the nearest taxi stand?

IN THE CITY CENTER | The nearest taxi stand is located on the Oberer Stadtplatz in front of the post office only 2 min. from our hotel. Upon request, we will order you a taxi to come directly to the hotel. 

Is Kufstein ideal for shopping?

YES | Almost all shops are within walking distance of Hotel Stadt Kufstein. The 3 shopping centers "Inntalcenter", Kufstein Galerien", and "KISS" have much to offer under one roof. There are offers consisting of renowned brand-name products as well as regional offers from various businesses. The Kufstein merchants association includes a variety of business that have come together to make Kufstein a true shopping city. We recommend a visit to the Riedel Wine Glass Company with shop & outlet and multimedia show "Sinnfonie", with which Riedel invites you on a journey through the world of glass. Shopping details

Trendy hangout for ladies in fancy dresses, smartly dressed men in suits, and casual types. Venue for creative artists and sculptures. Whether an early bird or late sleeper's breakfast, business lunch, snack, or classic gathering for coffee and popular homemade sweets, you can linger and enjoy yourself in the best location with a stylish and laid-back atmosphere with high-quality cuisine.
MON to SAT 6:30 am – 3:00 pm
NEW | Breakfast on Sundays & holidays 7:00 am – 1:00 pm

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