FAQs
Important information about your stay
Our FAQs
As a service addressing the most frequently asked questions, we have clearly compiled the most important answers in our FAQs (Frequently Asked Questions). This allows you to quickly find all relevant information regarding your stay at the Hotel Stadt Kufstein.
To ensure you are always well informed, we regularly update this section. Should you still have any questions, our team will be happy to assist you at any time.
Are there any advantages to booking directly?
Yes. When booking directly via our website, you benefit from the following advantages:
- 5% direct booking discount with the booking code “Direkt”
- Best price guarantee
- No hidden costs
- Free cancellation up to 24 hours prior to arrival
- Early check-in, subject to availability
- Late check-out until 3.00 p.m., subject to availability
How it works:
Enter the code “Direkt” in the booking code field. The discount will be automatically deducted from the total price.
Is the hotel environmentally certified?
Yes. Our hotel is certified with the Austrian Ecolabel and the EU Ecolabel. These certifications confirm our consistent commitment to sustainability, energy efficiency and environmentally responsible practices in hotel operations.
Further information about our sustainability measures can be found here.
How many rooms are there?
Our hotel offers a total of 73 rooms and suites in various categories – ranging from the spacious Master Suite and the Suite Exclusive and Suite Petit to Superior, Superior Luxury and Superior Single rooms. This ensures that both business and leisure guests will find accommodation suited to their needs.
Are the rooms air-conditioned?
For environmental reasons, we have deliberately chosen not to install air conditioning in our rooms. All rooms have windows that can be opened at any time. In addition, all rooms are equipped with a mobile Dyson air purifier and air cooler to support a comfortable indoor climate, especially on warmer days.
Our seminar rooms Frauenfeld and Rovereto are air-conditioned.
Are accessible rooms available?
Yes. Our hotel offers two accessible rooms that have been specifically designed for guests with physical disabilities. They provide comfort and independence for a stay without the need for external assistance. During the planning process, particular attention was paid to avoiding physical barriers and accommodating the needs of wheelchair users. Comfort and safety are important at every stage of life – whether after an accident, during rehabilitation or in the case of a permanent physical impairment.
The accessible rooms are over 34 m² in size. All doors have a minimum width of 90 cm.
The bathroom offers more than 5 m² of space, allowing ample freedom of movement. The toilet, washbasin and shower are easily accessible. A raised toilet, non-slip bathroom flooring and step-free access to the shower with a flush entry and exit provide additional safety. The washbasin is wheelchair accessible and offers sufficient legroom, while the mirror is positioned at an appropriate height. Grab rails in key areas offer extra support. Good lighting assists guests with visual impairments, and an extractor system prevents steam build-up.
Due to their generous layout and features, the two rooms are also referred to as accessible suites. Our lifts provide barrier-free access to all floors, including the underground car park, breakfast area and conference rooms.
The elephant Kufstein Lounge is accessible at ground level. The wellness area and fitness room can also be used, with some assistance.
Are dogs allowed?
Yes. Please inform us at the time of booking if you wish to bring your dog, as the number of dogs permitted in our hotel is limited. One dog per room is allowed. Outside the room, dogs must be kept on a leash.
The surcharge is € 12 per day per dog (excluding food) and € 15 for final cleaning. Should additional cleaning be required, the extra effort will be charged accordingly.
Where are the individual facilities located?
The main entrance and the night entrance to the hotel lobby are located on the ground floor. From here, you can access the lifts, which conveniently take you to all floors from one to four, as well as to the underground car park.
Our back office and management offices are also located on this level. The hotel's own elephant Kufstein Lounge is likewise accessible directly from the ground floor via a separate entrance.
On the first floor, you will find the breakfast room located in the atrium, including a sunny terrace. This level also houses our conference rooms “Frauenfeld” and “Rovereto”, as well as the meeting room “Langenlois”, all with their own toilet facilities.
The second, third and fourth floors are home to our modern rooms and suites in the categories Master Suite, Suite Exclusive and Suite Petit, as well as Superior Luxury, Superior and Superior Single.
On the fourth floor, the wellness area invites you to relax, featuring a Finnish sauna, steam bath and infrared cabin, along with sufficient space for workouts and fitness. Relaxation areas, showers, toilets and access to a small terrace complete the facilities.
When is breakfast served?
As a hotel guest, you can choose between two breakfast options:
Breakfast buffet in the breakfast room (atrium)
Our breakfast buffet is served in the atrium on the first floor. In addition to the buffet, freshly prepared dishes can be ordered individually.
- Monday to Saturday: 6.30 am to 10.00 am
- Sundays and public holidays: 7.00 am to 10.00 am
À la carte breakfast in the elephant Kufstein Lounge (at an additional charge)
Alternatively, we offer an à la carte breakfast in the elephant Kufstein Lounge.
- Daily, including Sundays and public holidays: 7.30 am to 1.00 pm
Table reservation is recommended.
Is there a hotel bar or café?
Yes. With the elephant Kufstein Lounge, our hotel offers a café, a hotel bar and a varied gastronomic selection.
- À la carte breakfast: daily from 7.30 am to 1.00 pm
- Lunch: Monday to Friday, freshly prepared at lunchtime
- Sweet Afternoon: coffee, cakes and sweet specialities from the Pikanterie in the afternoon
- Hotel bar: Monday to Saturday from 4.00 pm to 11.30 pm
Cocktails, mocktails, selected wines, regional beers and fine bar food
The elephant Kufstein Lounge is a meeting place for hotel guests as well as for locals and external visitors.
Is smoking permitted in the building?
Our entire hotel is a non-smoking property. Smoking is not permitted in any indoor areas of the hotel.
In the event of a smoking violation, a cleaning fee of € 250 will be charged. Should this result in the activation of a fire alarm, additional costs of € 960 will apply.
Lost your key card?
No problem. A new key card can be issued at reception at any time.
A fee of € 12.50 per card will be charged for reissuing.
When are check-in and check-out times?
Check-in is available from 3.00 pm. On the day of departure, the room is available until 11.00 am.
For direct bookings, we offer early check-in and late check-out until 3.00 pm, subject to availability. Please contact us in advance so that we can arrange this for you.
Are the wellness and fitness areas open?
Yes. Our wellness area, featuring a Finnish sauna, steam bath, infrared cabin and relaxation rooms, is open daily from 4.00 pm to 10.00 pm. These opening hours also apply to our fitness area.
Are there any clothing requirements for the wellness and fitness areas?
Yes. In the sauna, steam bath and infrared cabin, we recommend use without clothing, as these are nude areas. In the relaxation zones, we kindly ask guests to wear a bathrobe and to use a towel.
For the fitness room, sportswear and indoor shoes are required. Towels are, of course, provided in both the wellness and fitness areas.
Are mobile phones permitted in the wellness and fitness areas?
Yes. Mobile phones may be used if set to silent mode. We kindly ask guests to be considerate of others seeking rest and relaxation in these areas and to keep smartphones and mobile phones muted.
Where exactly is the Hotel Stadt Kufstein located?
Our hotel is located right in the heart of the city, in a central position within the pedestrian zone.
Navigation address: Arkadenplatz 1, 6330 Kufstein.
Despite its central location, you can enjoy a quiet stay without traffic noise.
Your vehicle can be conveniently parked in the Arkadenplatz underground car park (Zentrum Garage). From there, you can take the lift directly to the hotel lobby, including with luggage.
Will I be able to get around during my stay even without a vehicle?
Yes. A wide range of options is available locally. A well-developed transport network with coordinated bus and rail connections, as well as event shuttle services, ensures flexible mobility in and around Kufstein.
With the KufsteinerlandCard, you can use public transport and selected event buses within the region free of charge. Further information about the KufsteinerlandCard can be found here.
BEECARS | E-Carsharing
The environmentally-friendly alternative to your own car with uncomplicated reservation and booking of a car from the Beecar fleet by smartphone or PC including virtual Beecar key on your smartphone.
- Environmentally-friendly | You can drive on 100% electricity without exhaust fumes and noise.
- Affordable | With attractive rates
| For every 10,000 km driven, we will finance a colony of bees for the Kufstein beekeeping association.
ADVANTAGE | You can park your Beecar in the Arkadenplatz | Zentrum Garage and have direct access to the garage with the hotel elevator. Unlock your Beecar with a virtual key and enjoy mobile freedom. After your environmentally-friendly excursion, park your Beecar in the garage and fuel up with electricity at the charging station. More details
You can read interesting facts about e-car sharing here E-car sharing • Kufstein Beecar. Click here for the Beecar charging stations in Kufstein
Our city has recently been equipped with the ‘Parkster’ parking system (a digital parking ticket system). We at HOTEL STADT KUFSTEIN are delighted about this for our guests, because using this parking system
- significantly reduces paper consumption and waste, thereby helping to protect the environment
- makes it easier to find free parking spaces, reducing traffic and harmful emissions and improving air quality.
This is entirely in line with our environmentally friendly and sustainable HOTEL STADT KUFSTEIN environmental protection philosophy!
Parkster is very easy to use • How to park with the Parkster app
Where is the nearest taxi stand?
The nearest taxi stand is located at Oberer Stadtplatz, in front of the post office, just a two-minute walk from the Hotel Stadt Kufstein.
Upon request, we will be happy to arrange a taxi directly to the hotel.
Is Kufstein ideal for shopping?
Yes. From the Hotel Stadt Kufstein, almost all shops can be reached comfortably on foot. Three shopping centres – the Inntalcenter, the Kufstein Galerien and KISS – offer a wide and varied range under one roof.
The shopping experience ranges from well-known brands to regional specialities across a variety of sectors. Numerous specialist shops and boutiques make Kufstein an attractive shopping destination.
Our tip: A visit to the Riedel Glass Manufactory with shop and outlet, glassworks exhibition and the experience world “SINNfonie” – a special journey through the world of glass and the senses.